{"@context":"https://schema.org","@type":"JobPosting","title":"Account Manager – Pharma & Healthcare Logistics","description":"

\nAccount Manager – Pharma & Healthcare Logistics

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\nOur customer is a temperature protection expert that designs, engineers and manufactures cost saving solutions for transporting temperature sensitive commodities. After almost 30 years, they continue to develop innovative thermal protection products for food, pharma and chemical manufacturers and their transportation partners.
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\nPosition Summary
\nThe Account Manager is responsible for managing and growing assigned customer accounts within the pharmaceutical and healthcare logistics sector. This role serves as the primary point of contact for designated accounts while also supporting the Director on strategic accounts. The Account Manager will provide exceptional customer service, manage order entry and account coordination and ensure seamless communication between customers and internal cross-functional teams. Although this role does not carry direct operational responsibility, the individual must possess a strong understanding of internal processes—including fulfillment, refurbishment, and inventory management—to effectively support customers, explain company workflows, and ensure successful execution of customer programs. This position requires a commercially minded professional who is detail-oriented, responsive, and comfortable working in both corporate and warehouse environments.
\nReports To: Director, EU Business Development
\nLocation: Brussels/Belgium or surrounding places
\nTravel: Periodic travel required for customer onboarding, warehouse training & conferences.
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Job Responsibilities

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Serve as the primary point of contact for assigned accounts, managing all commercial and service-related activities.
Act as secondary point of contact and backup support for strategic accounts led by the Director.
Provide exceptional, proactive customer service to ensure high levels of customer satisfaction and retention.
Enter customer purchase orders accurately into the company’s web store / ERP platform.
Maintain familiarity with internal processes to confidently explain product handling, refurbishment, and tracking systems to customers.
Support new customer onboarding, lane expansions, and gateway rollouts.
Travel to customer warehouse locations as needed to train personnel on proper application and handling of solutions.
Reinforce best practices and standard operating procedures during customer training visits.
Provide feedback from the field to internal teams to support continuous improvement.
Assist in preparing customer presentations, business reviews, and meeting summaries.
Identify growth opportunities within existing accounts and communicate commercial opportunities to the Director.
Maintain organized records of customer communications, orders, and follow-up actions within Company’s CRM Tool, Salesforce.
Ongoing continuous improvement mindset as it relates to identifying ways to better service our customers. This includes maintaining a relationship with forwarders and trucking companies and understanding most recent industry practices.

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Qualifications & Experience

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3–7 years of experience in pharmaceutical logistics, freight forwarding, cold chain packaging, or account management.
Strong organizational skills and high attention to detail.
Experience managing customer relationships in a B2B environment.
Comfortable working in warehouse environments when conducting training or onboarding visits.
Strong communication skills with the ability to interact with both operational teams and executive stakeholders.
Ability to manage multiple priorities in a fast-paced growth environment.
Willingness to travel periodically within Europe as required.

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